1. What is Aura Velia?
Aura Velia is an online perfume brand offering carefully crafted fragrances made using premium imported oils, quality solvents, and professional fixatives. Our perfumes are designed to deliver long-lasting performance, smooth projection, and a refined scent experience.
2. Are Aura Velia perfumes original and authentic?
Yes, absolutely. All Aura Velia perfumes are 100% authentic and formulated in-house using high-grade ingredients. We do not sell duplicates, refills, or counterfeit products.
3. How long do your perfumes last?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
4. Are your perfumes suitable for daily use?
Yes. Our range includes fragrances suitable for daily wear, office use, evenings, and special occasions. You can choose a scent based on your personal style and comfort.
5. Are Aura Velia perfumes safe for skin?
Our perfumes are made for external use only and follow cosmetic safety standards. However, since skin sensitivity varies from person to person, we recommend doing a patch test before regular use.
6. Do you offer Cash on Delivery (COD)?
COD availability depends on your location and order value. You will see the available payment options during checkout.
7. How long does delivery take?
Orders are usually processed within 1–3 business days, and delivery typically takes:
- 3–5 days for metro cities
- 5–10 days for other locations
Delivery timelines may vary due to logistics or unforeseen circumstances.
8. How can I track my order?
Once your order is dispatched, you will receive tracking details via email or SMS. You can also track your order directly through the Track Order section on our website.
9. What is your return or refund policy?
Due to hygiene and safety reasons, perfumes are non-returnable once opened or used.However, if you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video.
10. What should I do if my perfume arrives damaged?
If your product arrives damaged or tampered with, please:
- Do not use the product
- Take clear photos or a video
- Contact our support team within 48 hours
We will review the case and assist you with a replacement or refund as applicable.
11. Can I cancel my order after placing it?
Orders can be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.
12. Do you ship across India?
Yes, we currently ship across India. International shipping may be introduced in the future.
13. Will the fragrance smell exactly the same on everyone?
Fragrance reacts differently on each individual due to skin chemistry, body temperature, and environment. While the core notes remain the same, the scent may feel slightly different from person to person.
14. How should I store my perfume?
For best results:
- Store your perfume in a cool, dry place
- Keep it away from direct sunlight and heat
- Always close the cap tightly after use
Proper storage helps maintain fragrance quality and longevity.
15. How can I contact Aura Velia?
We’re always happy to help 😊
You can reach us at:
📧 Email: support@auravelia.in
🌐 Website: www.auravelia.in
Still have questions?Feel free to reach out to us anytime—we believe great fragrance deserves great service too.
