Shipping & Delivery Policy

Shipping & Delivery Policy for Aura Velia

Last updated on: 14^th February 2026

This Shipping & Delivery Policy (“Policy”) sets out the terms and conditions governing shipment, delivery, and related matters for orders placed on www.auravelia.in (“Website”), operated by Aura Velia (“Company”, “we”, “us”, or “our”). By placing an order on the Website, you (“Customer”, “User”) agree to be bound by this Policy.

1. Shipping Coverage

1.1 Aura Velia currently ships products within India only, unless otherwise specified.
1.2 International shipping, if introduced in the future, shall be governed by separate terms.

2. Order Processing Time

2.1 Orders are typically processed within 1–3 business days after successful payment confirmation.
2.2 Orders placed on Sundays or public holidays shall be processed on the next business day.
2.3 Processing time may vary during peak seasons, promotional periods, or due to unforeseen circumstances.

3. Estimated Delivery Timeline

3.1 Estimated delivery timelines after dispatch are as follows:

Metro Cities: 3–5 business days
Non-Metro / Remote Areas: 5–10 business days

3.2 Delivery timelines are indicative and may vary due to courier operations, weather conditions, regional restrictions, or force majeure events.

4. Shipping Charges

4.1 Shipping charges, if applicable, shall be clearly displayed at the checkout stage before payment.
4.2 Aura Velia reserves the right to revise shipping charges at any time without prior notice.

5. Dispatch & Tracking

5.1 Once an order is dispatched, shipment details and tracking information shall be shared via email or SMS, where available.
5.2 The Customer is responsible for tracking the shipment using the provided details.

6. Delivery Attempt & Address Accuracy

6.1 Orders shall be delivered to the address provided by the Customer at the time of checkout.
6.2 The Customer is solely responsible for ensuring that the delivery address, contact number, and other details are accurate and complete.
6.3 In case of failed delivery due to incorrect address or unavailability of the recipient:

The order may be returned to origin
Re-shipping or refund shall be subject to deduction of shipping and handling charges

7. Damaged or Tampered Packages

7.1 Customers are advised to check the package at the time of delivery.
7.2 If the outer packaging appears damaged or tampered with, the Customer should:

Refuse delivery, or
Record clear photos/videos and notify the Company within 48 hours of delivery

7.3 Claims raised beyond the stipulated time may not be entertained.

8. Split Shipments

In certain cases, orders may be shipped in multiple packages due to product availability or logistics requirements. There shall be no additional shipping cost to the Customer for such split shipments.

9. Non-Delivery or Delays

9.1 Aura Velia shall not be held liable for delays caused by:

Courier partner issues
Natural disasters, strikes, pandemics
Government regulations or restrictions
Events beyond the Company’s reasonable control

9.2 The Company’s responsibility is limited to dispatching the product within the stated processing timeline.

10. Risk & Ownership

Risk of loss or damage to the product shall pass to the Customer upon successful delivery to the provided address.

11. Modification of Policy

Aura Velia reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice. Changes shall be effective upon posting on the Website.